Return & Exchange

 

 

At Janes-vinbag , we strive to ensure your complete satisfaction with every piece of jewelry you purchase. Due to the delicate and personalized nature of our products, please carefully review our return and exchange policy:

1. Eligibility for Returns & Exchanges:

Returns or exchanges are accepted only for items that are defective, damaged during shipping, or not as described on our website.

Customized or personalized items, including engraved or made-to-order jewelry, are non-returnable and non-exchangeable.

Items must be returned in their original condition, unworn, undamaged, and with all original packaging and certificates intact.

2. Return Timeframe:

Requests for return or exchange must be submitted within 7 calendar days of receiving the item.

To initiate a return or exchange, please contact our customer service team at janes-vinbag@gmail.com with your order details and photos of the item.

3. Return Process:

Upon approval, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs unless the item is confirmed defective or damaged.

Once we receive and inspect the returned item, we will process your refund or exchange promptly.

4. Refund Policy:

Refunds will be issued via the original payment method within 7 business days after receiving the returned item.

Shipping fees and insurance costs are non-refundable.

5. Exchanges:

Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.

Please allow additional time for exchanges involving customized pieces.

If you have any questions regarding our return policy, please feel free to contact us.